Here you'll find a few of our most asked questions. If you can't find what you're looking for, please contact us
Write USA is America’s premier source for fine writing instruments, proudly representing iconic brands such as Waterman, Parker, rOtring, and more. With a steadfast commitment to craftsmanship and timeless design, we serve as the trusted link between retailers and the world’s most respected names in writing. From classic to contemporary, every product reflects a legacy of quality and innovation—crafted to inspire writers, creators, and collectors alike.
Access is granted to approved dealers, retailers and wholesale accounts. If you need access, please contact your Write USA account representative. If you are looking to become a reseller as a dealer, please fill out the application here.
The portal allows you to view and place orders, access information on available products, track shipments, download assets, and review account history—all in one place.
Try clearing your browser cache or using a different browser first. If the issue persists, contact us directly so we can try to resolve it quickly.
Log into your account, browse available inventory, add items to your cart, review order details and select “Submit for Review.” All orders will be reviewed and confirmed by our team before processing.
Certain Limited Edition releases from some of our brands are not available for direct ordering through the portal at this time. To request allocation or place an order, please contact your Write USA sales representative directly.
Yes—as an approved Write USA wholesale buyer, you can receive early access to select upcoming products before their official release date. This allows you to place orders in advance and have product in hand for the official launch. Please refer to the Dealer Access Guidelines for expectations around confidentiality and release timing.
No—orders submitted through the portal are reviewed by our team before approval. This ensures product availability, pricing accuracy, and any special terms are verified before processing. You’ll receive confirmation once your order is approved and ready for processing.
Payment terms are established based on your wholesale/dealer agreement. You will receive a final invoice once your order is confirmed and ready for shipment.
You can check if your order is still pending, confirmed, or processed for shipping.
Go to the Orders section in your account dashboard to view current order activity. You can toggle between Pending (submitted, awaiting approval) and Confirmed (approved and in progress) orders to track their status.
We also notify you via email once the order has been confirmed.
If item has been shipped, you will notice the order labeled with On its way
If orders have been placed through this online portal then from your account dashboard, navigate to the Orders section to view your order history. Please note that invoices are not stored in this section—your final invoice will be emailed to you once your order is confirmed and ready for shipmen
Orders are typically processed within 4 business days or less, after your order has been reviewed and confirmed. If payment is required based on your account terms, processing will begin once payment is received.
If the order is placed after 12:00 PM CT, it may also need an extra business day for processing. This excludes weekends and holidays.
*Additional processing time may be required during peak shipping seasons.
To learn more, please visit our Shipping Information page
We primarily ship orders via UPS. If you have another preferred carrier such as FedEx or would like to use your own shipping account, we’re happy to accommodate—just make the selection, if available, when you are submitting your order for review.
If your preferred option is not available when reviewing your order details, contact us at the time of order confirmation to make proper adjustments.
Once your order ships, tracking details will be shared via email and made available in your order history within the portal as well as in the notes on your final invoice.
Please note:
Write USA is not responsible for any delays that may occur in transit. For more details, please refer to our Shipping Information page.
Yes, consolidation may be available upon request to help save on freight. Please contact us at the time of order confirmation to properly inform us before it's processed for shipping.
Write USA offers a curated selection of fine writing instruments from some of the world’s most respected brands. Dealers and retailers can access iconic lines such as Waterman, Parker, rOtring, Retro51, and Pularys, along with a variety of complementary accessories and refills. Our catalog includes classic, contemporary, and specialty collections designed to meet the needs of everyday users, collectors, and enthusiasts alike.
Products available to your account will be visible in your portal catalog—if an item isn’t available to you, it simply won’t appear in your store view.
Every product sold through Write USA comes directly from the brand manufacturers, guaranteeing authenticity and the highest standards of craftsmanship. Each instrument undergoes quality inspection before shipping.
All fine writing instruments sold through Write USA are backed by the manufacturer’s warranty, which covers defects in materials and workmanship. Warranty coverage varies by brand and product line, and our dealer portal provides detailed information for each item.
In case of a warranty claim, our team assists directing you to the proper channel for repairs, replacements, or exchanges to ensure your customers receive prompt support.
Depending on the brand and product line, products come in a variety of packaging options, including gift boxes, tubes, blister packs, and shrink-wrapped sets. Packaging is designed to protect the product, highlight its craftsmanship, and create an attractive presentation for retail display.
Please refer to the Merchant Details for exact packaging details.
Most of the fine writing instruments offered by Write USA are refillable, including ballpoint, rollerball, fountain pens, and mechanical pencils. Refill availability depends on the brand and model, and our portal provides detailed information to help you select compatible refills for each product.
Write USA offers a wide range of refills to suit our fine writing instruments, including ballpoint, gel, rollerball, and fountain pen inks, as well as mechanical pencil leads. Refills are brand-specific to ensure optimal performance and longevity for each instrument.
Refills are typically available in retail packs, while some brands also offer bulk options for dealers and retailers. The Bulk option provides cost savings and is ideal for stores looking to stock high-demand refills for their customers.
All writing instruments (pens, pencils, etc.) are backed by the manufacturer’s warranty, covering defects in materials and workmanship. Coverage varies by brand and product line. Our portal provides detailed warranty information for each item.
You can also visit the Warranty Information page
Dealers should refer to the manufacturer’s current warranty information and processes. Write USA can assist by guiding you to the necessary details to share with your end-customer.
In certain cases, Write USA will coordinate directly with the manufacturer to facilitate repairs, replacements, or exchanges.
Wholesale returns are generally limited to defective or damaged items. Non-defective returns may be considered on a case-by-case basis and could be subject to restocking fees. Our team works with dealers to ensure returns are handled efficiently.
If you can't find the answer to your question, feel free to contact us directly. Our friendly customer service team is always ready to assist you and answer additional questions you may have.