Pularys Warranty

This policy serves as the official quality guarantee for our valued Dealers and Retailers

At Pularys, immense pride is taken in crafting high-quality leather goods that are built to last. Write USA, as the authorized U.S. Distributor for Pularys, stands behind the craftsmanship of Pularys products and are committed to ensuring your satisfaction. To demonstrate our dedication to quality and customer service, we offer a comprehensive 2-year warranty on all Pularys Leather Goods and more.

This warranty period commences from the customer’s original date of purchase. If a Pularys product exhibits any such covered defect during this time, Write USA is committed to repairing or replacing the item at absolutely no cost to the customer.

Scope and Limitations of the Warranty

Please note that this warranty is strictly limited to manufacturing defects. Coverage does not extend to damage resulting from misuse, accidents, alterations, or improper care of the product. Furthermore, the warranty does not cover normal wear and tear, which includes the natural aging, softening, or minor surface scratching that occurs with use of leather goods. Any modifications made to the item by unauthorized parties will immediately void the warranty, and the product will not be eligible for coverage under this guarantee.

Dealer & Retailer Warranty Claim Procedure

For your convenience and to ensure the fastest resolution for your customers, we ask that you follow this standard claims procedure:

  • Gather Documentation: When a customer presents a potential warranty issue, we ask to provide the following items:

    • Detailed photo images clearly illustrating the defect(s).

    • The original proof of purchase showing the date of sale.

  • Submit the Claim: Send all necessary documentation directly to the Write USA customer service team via email: info@write-usa.com

  • Our team will assess the information provided. If deemed eligible, Write USA will manage the replacement process directly with the Dealer/Retailer OR with the customer if requested.

    • Further details will be provided on the necessary next steps to complete the resolution. We will ensure the issue is resolved promptly and professionally.

This warranty policy, established by Write USA as the official Pularys U.S. Distributor, is the governing document for all product claims handled through our retailer channel. Adherence to the stated procedures, including the provision of all required documentation, is mandatory for all claims to be processed efficiently. Your cooperation in managing this process is essential to maintaining customer satisfaction and the integrity of the Pularys guarantee.

If you have any questions about this policy or need further clarification, please don’t hesitate to reach out to our Wholesale Sales Team — email us at info@write-usa.com or call 202-407-6382